About our Dispatchers

Our 911 dispatchers respond to emergency and non-emergency calls for assistance and information. They provide dispatch and communication support services for police, fire, emergency, and related services.

 

Job functions within our 911 dispatcher’s job description detail the daily duties associated with the position, which may include but are not limited to the following:

• Operating a multi-line telephone console system and alerting system.

• Translating information to the appropriate codes

• Determining and assigning the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes

• Performing emergency medical dispatch and crisis intervention services

• Asking vital questions and provide pre-arrival instructions for emergency medical calls

• Monitoring and operate a radio console and computer equipment

• Receiving and respond to a variety of emergency and non-emergency services and complaints

• Asking questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies

• Dispatching and coordinating the responses of public safety agencies

• Identifying appropriate number and type of equipment or apparatus to dispatch

• Entering and modifies information into local, state and national computer databases

• Monitoring and responding to a variety of technical systems and alarms